Privacy Policy - SisterLink

Registered name: SisterLink

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Post

Email

Phone

What information we collect, use, and why

SisterLink is a community built by Muslim women, for Muslim women, offering practical support, emotional care, faith-centred guidance, and short-term Sadaqah assistance during life’s heavier seasons. We walk alongside single mothers as they rebuild stability for themselves and their children, surrounded by sisterhood, dignity, and collective strength. To provide these services, we collect and use various types of personal information.

We collect or use the following information to provide services and support to single Muslim mothers:

Names and contact details (e.g., phone number, email address, physical address)
Demographic information (e.g., age, marital status, family composition)
Information about personal circumstances (e.g., details of separation, financial pressure, housing situation)
Information about support requirements (e.g., practical help needed, emotional support, guidance areas)
Health and well-being information (if relevant to support services, with explicit consent)
Records of interactions and services provided
Photographs or video recordings (with explicit consent for testimonials or promotional materials)

We collect or use the following information to facilitate volunteer participation and community building:

Names and contact details
Skills and areas of expertise
Availability and preferences for volunteering
Background check information (if required for specific roles)
Records of volunteer activities and contributions

We collect or use the following information to receive donations and organize fundraising activities:

Names and contact details
Addresses
Payment or banking details
Donation history
Taxpayer information (for Gift Aid purposes, if applicable)

We collect or use the following personal information for website functionality and improvement:

Website user information (including user journeys and cookie tracking)
IP addresses
Technical data about your device and browser

We collect or use the following personal information to comply with legal requirements:

Name
Contact information
Identification documents (if legally required)
Financial transaction information

Lawful bases and data protection rights

Under applicable data protection laws, we must have a “lawful basis” for collecting and using your personal information. The lawful bases we rely on may affect your data protection rights. You can find out more about your data protection rights and the exemptions which may apply from relevant data protection authorities.

Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure – You have the right to ask us to delete your personal information.
Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
Your right to object to processing – You have the right to object to the processing of your personal data.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organization, or to you.
Your right to withdraw consent – When we use consent as our lawful basis, you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and support to single Muslim mothers are:

Consent – We will obtain your explicit consent when collecting sensitive personal information, such as health or religious beliefs, or for specific activities like sharing testimonials. You have the right to withdraw your consent at any time.
Legitimate interests – We collect and use your information to operate our services, improve user experience, and ensure the security of our platform. Our legitimate interests include providing effective support, fostering community, and managing our organization efficiently. We ensure that these interests do not override your fundamental rights and freedoms.
Contract – We may process your personal information where it is necessary for the performance of a contract with you, or to take steps at your request before entering into such a contract (e.g., when you register as a volunteer or request specific support services).
Legal obligation – We may process your personal information where it is necessary for compliance with a legal obligation to which we are subject.

Where we get personal information from

We collect personal information from:

Directly from you: When you register for services, sign up as a volunteer, make a donation, or communicate with us.
Through your use of our website: Via cookies and analytics tools that track your interactions with our site.
From third parties: In some cases, with your consent, we may receive information from partner organizations or referrals.

How long we keep information

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Who we share information with

We may share your personal information with:

Trusted volunteers and support providers: To deliver the services you request, under strict confidentiality agreements.
Service providers: Third-party vendors who provide services on our behalf, such as website hosting, payment processing, or analytics. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
Legal and regulatory authorities: When required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
Partner organizations: With your explicit consent, we may share information with other organizations that can provide additional support or resources.

We will never sell your personal information to third parties.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details provided above. You also have the right to make a complaint to the relevant data protection authority in your country. For users in the United States, you can contact your state’s Attorney General or the Federal Trade Commission (FTC). For users in the UK, you can contact the Information Commissioner’s Office (ICO).

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